Frequently Asked Questions
General Questions
Who do you work with?
I work with expert coaches, creatives, and service providers who are ready to build or restructure their online business with clarity, strategy, and systems that scale.
Do I need to be tech-savvy to work with you?
Not at all! Many of my clients come to me overwhelmed by tech. I walk you through the process and handle the heavy lifting—especially inside Launch Labs and CEO Ecosystem Build.
Do you only work with women?
No. While many of my programs and content are created with women entrepreneurs in mind, I serve clients of all genders who align with my values and approach.
Are your offers faith-based?
Some are, like Honoring God in Business, but all of my work is rooted in values like integrity, excellence, and intentional growth. I welcome clients from all backgrounds.
Services & Offers
Do you offer branding services?
Yes! I offer a complete digital branding kit for $997.
This package includes everything you need to confidently showcase your brand online—across your website, social media, funnels, and digital content. You’ll receive a cohesive visual identity designed to align with your business goals and audience.
📦 Please note: This package is digital only and does not include print-ready files. If you need support for printed materials, I can refer you to trusted partners.
You’ll walk away with a brand that looks professional, feels aligned, and is ready to grow with you online.
Can you set up tech for me?
Yes. Inside Launch Labs and CEO Ecosystem Build, I provide tech setup, integration, and system support—including payment links, booking tools, and automation.
What does “scope of work” mean?
The scope of work is the specific set of services, deliverables, and outcomes we agree to before starting your project. It outlines exactly what I’ll be doing for you, how we’ll collaborate, and what’s included—so we both know what to expect and can stay focused on getting results.
This might include things like:
The number of funnels or pages I’ll build
What tech platforms I’ll support or integrate
What’s included in a Launch Lab or strategy session
How we’ll communicate and what’s needed from you
Having a clear scope helps us move efficiently, avoid surprises, and complete what we set out to build—on time and with excellence.
If you ever need something beyond what’s included, I’m happy to explore that as a paid add-on or custom quote.
What if I need something outside the original scope of work?
I’m here to support you in the best way possible—and I take that seriously. To keep your project moving forward and ensure we complete what we originally agreed to, I stay focused on the defined scope of work.
If something new comes up (like an extra funnel, page, or request that wasn’t included in the original agreement), I’m happy to discuss it as an add-on. These additional items can be quoted and billed separately with clear expectations and timelines.
Because of the digital nature of my work—including strategy sessions, courses, and done-with-you services—all sales are final.
If you have questions before purchasing or need clarity on what’s included, feel free to reach out to [email protected].
Are advanced automations included in your services?
Advanced automations are not included in every offer by default—but they are available as part of certain retainer packages or can be added on as a separate service.
These automations may include:
Multi-step email and SMS workflows
Conditional logic for client journeys
Sales pipelines and lead scoring
Advanced tagging, triggers, and integrations inside FG Funnels
External integrations with Make or Zapier, or other third-party softwares
If you're not sure whether your package includes automation support, feel free to ask. I'm happy to recommend the best-fit setup—or scope a custom solution to support your goals.
Tech, Tools & Platforms
What platforms do you use or recommend?
I proudly build and support my clients primarily on FG Funnels (powered by HighLevel) because it offers an all-in-one solution for websites, funnels, email marketing, automation, calendars, courses, and more. I use this platform in my own business and recommend it only because I believe in its value and performance.
As an affiliate, I may receive compensation if you sign up using my link. Please know I only share tools I trust, use myself, and believe will genuinely help you grow your business.
Do I need to use FG Funnels to work with you?
No, but it’s my preferred and most supported platform. I can advise on others like Kajabi, ConvertKit, etc., but my done-with-you builds are optimized for FG Funnels (or any other GHL platform)
What’s the difference between a funnel and a website?
A website is like your online home—it’s where people can explore who you are, what you offer, and how to connect with you. It usually includes multiple pages like Home, About, Services, and Contact. It’s designed for browsing and building trust.
A funnel, on the other hand, is like a guided path. It’s focused on helping one specific type of visitor take one specific action—like downloading a freebie, purchasing an offer, or booking a call. Funnels are typically made of just a few pages (opt-in, sales page, checkout, thank you) and are built to convert.
Think of your website as the big picture.
Think of your funnels as focused mini journeys inside that picture.
Both are important—but they serve different roles in your business ecosystem.
Payments & Refunds
Do you offer payment plans?
Yes. CEO Ecosystem Build has a 12-month payment plan option. Launch Labs and strategy sessions are pay-in-full. Custom projects may include milestone-based billing.
What is your refund policy?
Because of the digital nature of my work, all sales are final. If you have questions before purchasing, feel free to contact [email protected].
Timelines & Workflow
How long do Launch Labs take?
Most Launch Labs are completed within 7–14 days depending on scope and response times.
How long is the CEO Ecosystem Build?
This is a 12-month engagement, designed to help you build and scale intentionally over time—one focused phase at a time.
How will we communicate?
For most services, we’ll use a mix of email, Voxer or Slack (your choice), Google Drive, and Zoom calls to collaborate smoothly and keep things organized.
Malissa Priddy is a digital strategist and creative partner helping entrepreneurs and small business owners build powerful online ecosystems, one high-converting launch at a time.
📍 Based in Texas | ✝️ Faith-Driven
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